Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and ZapWiz ("ZapWiz," "we," "our," or "us"), governing your access to and use of the ZapWiz platform at https://wa.zapwiz.in, the marketing website at https://zapwiz.in, and all related services (collectively, the "Services").

By registering for an account, accessing, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using ZapWiz on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2 Definitions

For the purpose of these Terms, the following definitions apply:

• "Platform" means the ZapWiz web application, APIs, and all associated services and features.
• "User" or "Client" means any individual or business entity that registers for and uses the ZapWiz platform.
• "End User" means the final recipients of WhatsApp messages sent by Users through ZapWiz (i.e., the Users' customers or contacts).
• "WhatsApp Business API" means the official messaging API provided by Meta Platforms Inc. for business messaging.
• "Content" means any data, messages, media, templates, or other material that Users input into or send through ZapWiz.
• "Subscription" means the paid plan selected by the User to access premium features of the Platform.
• "Vendor" means a business entity that has been onboarded as a client on the ZapWiz multi-vendor platform.

3 Account Registration & Security

3.1 Registration Requirements

To use ZapWiz, you must register for an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate and complete.

3.2 Account Eligibility

• You must be at least 18 years of age to create an account.
• You must have a valid WhatsApp Business API account (or agree to obtain one) to use core messaging features.
• Businesses must be legally registered and authorized to conduct business in their respective jurisdictions.
• You may not create an account if you have been previously suspended or banned from using ZapWiz.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password and enable two-factor authentication where available.
• Not share your login credentials with any unauthorized parties.
• Immediately notify ZapWiz at info@zapwiz.in of any unauthorized use of your account or any security breach.
• Ensure that all users added to your ZapWiz workspace comply with these Terms.

ZapWiz shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.4 One Account Per Business

Each business entity may only maintain one active ZapWiz account unless specifically authorized otherwise (e.g., under an Enterprise multi-vendor arrangement). Creating multiple accounts to circumvent usage limits or subscription restrictions is strictly prohibited.

4 Subscriptions & Billing

4.1 Subscription Plans

ZapWiz offers tiered subscription plans with different feature sets, usage limits, and pricing. Details of current plans are available at https://zapwiz.in. Contact us at info@zapwiz.in for enterprise pricing or custom arrangements. We reserve the right to modify plan features and pricing with reasonable advance notice.

4.2 Payment

All subscription fees are due in advance on a monthly or annual basis (as selected). Payments are processed securely through our integrated payment gateways including Razorpay, Stripe, PayPal, PhonePe, and Paystack. By subscribing, you authorize ZapWiz to charge your chosen payment method for the applicable subscription fees.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. You will receive a notification email prior to renewal. By maintaining your subscription, you authorize recurring charges to your payment method.

4.4 Pricing Changes

ZapWiz reserves the right to change subscription pricing. Any pricing changes will be communicated to existing subscribers via email and on our website at least 30 days before they take effect. If you do not agree with the new pricing, you may cancel your subscription before the effective date.

4.5 Refund Policy

All subscription fees are generally non-refundable, except in the following circumstances:

• If ZapWiz experiences significant service downtime (exceeding our SLA commitments) for which you did not receive a service credit.
• Where required by applicable consumer protection law in your jurisdiction.
• In cases of billing errors or duplicate charges.

Refund requests must be submitted within 14 days of the charge to info@zapwiz.in. Each refund request is reviewed on a case-by-case basis.

4.6 Taxes

Subscription prices may be exclusive of applicable taxes (such as GST in India). You are responsible for paying all applicable taxes, duties, and levies in your jurisdiction. ZapWiz will add applicable GST to invoices for Indian customers as required by law.

4.7 Failed Payments

If a payment fails, we will attempt to retry the charge. If payment remains outstanding for more than 7 days, your account may be suspended. If the outstanding balance is not settled within a further 7 days of suspension, your account and all associated data will be permanently and irrecoverably deleted. ZapWiz is not liable for any data loss resulting from account deletion due to non-payment.

5 Acceptable Use Policy

By using ZapWiz, you agree to use the platform lawfully, ethically, and in accordance with WhatsApp's policies. The following uses are strictly prohibited:

5.1 Prohibited Content

• Sending spam, unsolicited messages, or bulk messages to contacts who have not opted in to receive communications from your business.
• Distributing illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content.
• Sending content that infringes on the intellectual property rights of any third party.
• Transmitting malware, viruses, or any malicious code.
• Facilitating phishing, fraud, identity theft, or any other deceptive practices.
• Promoting illegal products or services, including counterfeit goods, illegal drugs, or weapons.
• Violating the privacy of End Users, including sharing their data without proper consent.
• Sending adult content, gambling promotions, or content restricted by WhatsApp's Commerce Policy.

5.2 Prohibited Activities

• Reverse engineering, decompiling, or attempting to extract the source code of the ZapWiz platform.
• Using the platform to scrape, crawl, or harvest data from WhatsApp or ZapWiz without authorization.
• Creating fake accounts, impersonating others, or misrepresenting your identity or business.
• Interfering with or disrupting the integrity, performance, or security of the ZapWiz platform.
• Bypassing or circumventing usage limits, rate limits, or access controls.
• Reselling or sublicensing access to ZapWiz without explicit written permission.
• Using ZapWiz for any purpose that competes directly with ZapWiz as a product.

6 WhatsApp Business API Compliance

6.1 Meta's Policies

ZapWiz operates through the official Meta WhatsApp Business API. As a user of ZapWiz, you are also bound by Meta's WhatsApp Business Policy, Terms of Service, and Commerce Policy. You are responsible for ensuring your use of ZapWiz complies with all applicable Meta policies.

6.2 Message Template Approval

Promotional and transactional messages sent outside of 24-hour customer service windows must use pre-approved WhatsApp message templates. You are responsible for submitting templates for approval through ZapWiz and ensuring that template content complies with WhatsApp's template policies. ZapWiz is not responsible for templates that are rejected or removed by Meta.

6.3 Opt-in Requirements

You must obtain explicit, verifiable consent (opt-in) from all End Users before sending them WhatsApp messages through ZapWiz. You are responsible for maintaining records of opt-in consent and for providing End Users with a clear and easy way to opt out of future communications.

6.4 Consequences of Policy Violations

Violations of WhatsApp's policies may result in your WhatsApp Business API account being suspended or banned by Meta. ZapWiz shall not be liable for any such suspension or the resulting impact on your business. You agree to indemnify ZapWiz for any costs or penalties arising from your violation of Meta's policies.

7 Intellectual Property

7.1 ZapWiz's Intellectual Property

ZapWiz and its licensors retain all intellectual property rights in the platform, including but not limited to the software, code, design, branding, trademarks, logos, and documentation. Nothing in these Terms grants you any right, title, or interest in ZapWiz's intellectual property other than the limited license to use the Services as described herein.

7.2 License to Use the Platform

Subject to your compliance with these Terms and payment of applicable fees, ZapWiz grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform during your subscription period solely for your own internal business purposes.

7.3 User Content License

You retain ownership of all Content you upload, create, or submit through ZapWiz (such as contact lists, message templates, bot flows, and media files). By submitting Content, you grant ZapWiz a limited, non-exclusive, worldwide license to host, store, process, and transmit your Content solely to provide the Services to you. We will not use your Content for any other purpose.

7.4 Feedback

If you provide feedback, suggestions, or ideas to ZapWiz, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose, including improving and developing our Services, without any obligation to compensate you.

8 User Content & Data

8.1 Your Responsibility for Content

You are solely responsible for the Content you create, upload, send, and manage through ZapWiz. You represent and warrant that your Content does not violate any applicable law, regulation, third-party rights, or these Terms.

8.2 Contact Data Responsibility

When you upload contact data (phone numbers and personal information of your customers or prospects), you represent that:

• You have obtained all necessary permissions and consents from those contacts.
• Your collection and use of that data complies with applicable data protection laws (including India's Digital Personal Data Protection Act and any applicable GDPR requirements).
• You have a legitimate basis for processing and communicating with those contacts via WhatsApp.

8.3 Mandatory 90-Day Data Deletion Policy

Specifically, the following data is permanently deleted after 90 days for every account on the platform:

• WhatsApp message content — the full text body of all sent and received messages is permanently deleted 90 days after creation. Deleted messages cannot be recovered.
• Message media files — all images, videos, audio files, voice notes, and documents transmitted through ZapWiz are permanently deleted after 90 days.
• Message logs & delivery records — delivery status records, read receipt data, and all associated message metadata are purged after 90 days.

In addition, temporary media uploads (files uploaded but not explicitly saved to your media library) are deleted within 24 hours of upload.

ZapWiz shall not be liable for any data loss resulting from this automated cleanup process, and no exceptions or extensions will be granted to any user or account.

8.4 Account Deletion & Data Loss

ZapWiz does not provide a data export feature. When your account is closed — whether voluntarily, due to non-payment, or by ZapWiz — all data associated with your account is permanently and irrecoverably deleted after 7 days. You acknowledge and accept this when registering for ZapWiz.

9 Third-Party Services & Integrations

ZapWiz integrates with various third-party services, including Meta WhatsApp Business API, payment gateways (Razorpay, Stripe, PayPal, PhonePe, Paystack), and OpenAI. Your use of these third-party services through ZapWiz is subject to each provider's own terms of service and privacy policies.

ZapWiz is not responsible for the availability, accuracy, or reliability of third-party services. Any downtime, policy changes, or service interruptions by third-party providers may affect your use of ZapWiz features, and ZapWiz shall not be liable for such impacts.

10 Service Availability & Uptime

10.1 Service Availability

ZapWiz strives to maintain high platform availability. We target 99.5% uptime on a monthly basis, excluding scheduled maintenance windows and events beyond our control. Scheduled maintenance will be communicated in advance via email and in-app notifications where possible.

10.2 Service Interruptions

ZapWiz does not guarantee uninterrupted, error-free service. Interruptions may occur due to planned maintenance, third-party service failures, force majeure events, or technical issues beyond our control. We will make reasonable efforts to restore service promptly in case of outages.

10.3 Modifications to the Service

ZapWiz reserves the right to modify, update, or discontinue any feature or aspect of the platform at any time. We will provide reasonable notice of significant changes. Continued use of the platform after such modifications constitutes acceptance of the changes.

11 Limitation of Liability

To the maximum extent permitted by applicable law:

• ZapWiz and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunities, or other intangible losses.
• ZapWiz's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the total amount paid by you to ZapWiz in the three (3) months immediately preceding the claim.
• ZapWiz is not liable for any damages arising from your failure to comply with these Terms, WhatsApp's policies, or applicable law.
• ZapWiz is not liable for actions or inactions of third-party services, including Meta WhatsApp Business API, payment gateways, or OpenAI.

12 Indemnification

You agree to indemnify, defend, and hold harmless ZapWiz and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the ZapWiz platform or Services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• The Content you submit, upload, or transmit through ZapWiz.
• Your violation of WhatsApp's Business Policy or Meta's terms of service.
• Any claim by an End User related to messages or content you send through ZapWiz.

13 Termination

13.1 Termination by You

You may cancel your subscription and terminate your account at any time through your ZapWiz account settings or by contacting us at info@zapwiz.in. Cancellation takes effect at the end of your current billing period. No refunds are issued for unused portions of the billing period, except as provided in our Refund Policy.

13.2 Termination by ZapWiz

ZapWiz reserves the right to suspend or terminate your account with immediate effect if:

• You violate these Terms, our Acceptable Use Policy, or WhatsApp's Business Policy.
• You fail to pay subscription fees and the outstanding balance remains unpaid for more than 14 days after the due date.
• We are required to do so by applicable law or court order.
• Continuing to provide the Services poses a security or legal risk to ZapWiz or other users.

13.3 Effect of Termination

Upon termination of your account:

• Your access to the ZapWiz platform will cease immediately (or at the end of the billing period for voluntary cancellation).
• All account data — including contacts, messages, campaigns, bot flows, templates, and settings — will be permanently and irrecoverably deleted after 7 days. No recovery is possible after this point.
• ZapWiz does not provide a data export feature. Data deleted after account termination cannot be restored.
• Any accrued payment obligations remain due and payable.

14 Disputes & Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable Indian laws shall govern the use of this platform to the extent applicable.

14.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting ZapWiz at info@zapwiz.in. We will make good-faith efforts to resolve the dispute within 30 days of receiving your notice.

14.3 Arbitration

If a dispute cannot be resolved informally, both parties agree to resolve it through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall take place in India, and the language of arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.

14.4 Jurisdiction

For matters not subject to arbitration, both parties consent to the exclusive jurisdiction of the courts of India. Each party waives any objection to the personal jurisdiction of, or venue in, such courts.

14.5 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action. You waive your right to participate in a class action lawsuit against ZapWiz.

15 Changes to These Terms

ZapWiz reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to all registered users at least 14 days before the changes take effect (for material changes).
• Display a prominent notice in the ZapWiz dashboard.

Your continued use of ZapWiz after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using ZapWiz and cancel your subscription before the effective date.

16 Contact Information

If you have any questions about these Terms and Conditions, or if you wish to report a violation of these Terms, please contact us:

We will respond to legal and compliance inquiries within 30 business days.

For general support queries, please use the same email address and our team will assist you.

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